Refund & return Policy

Refund Policy

Thank you for shopping at Hatoschool! We want you to be fully satisfied with your purchase. If you are not, please review our refund policy below:

1. Returns

  • Returns are accepted within 30 days of receiving your order.

  • Items must be unused, in their original condition, and in original packaging.

  • To initiate a return, contact us at support@hatoschool.com.

2. Non-Returnable Items

  • Personalized or custom-made items.

  • Items marked as final sale.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5-7 business days.

4. Shipping Costs

  • Shipping costs are non-refundable.

  • Customers are responsible for return shipping fees unless the item is defective or we made an error.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us at support@hatoschool.com within 7 days of delivery with photos of the issue.

  • We will provide a replacement or full refund.

6. Late or Missing Refunds

  • If you haven’t received your refund after 7 business days, please check with your bank or credit card provider. If you still have issues, contact us at support@hatoschool.com.

Thank you for choosing Hatoschool! We’re here to ensure your satisfaction.